How to order with NDIS

NDIS Ordering Made Easy.

We understand our customers. NDIS Ordering tends to be a difficult, tedious process. That's why we've made it simple.

Whether you are an Occupational Therapist (OT), Support Coordinator, or the end user, we've made ordering with the NDIS a straightforward process. If you just need an invoice, our process has never been easier.

How to get an invoice as an NDIS Client, and on behalf of an NDIS Client

If you just need an invoice you can checkout as normal.

1. Browse and Add to Cart

Find the products you want and add them to your cart.

2. Checkout

Proceed to checkout for the items in your cart.

3. Shipping Information

Provide the necessary shipping details:

  • Email Address: Client's email or next best contact.
  • Phone: Client's phone number or next best contact.
  • Name: Client information.
  • Shipping Address: Choose the most convenient location.
  • Company Field: Optional for business name on the invoice.

4. Billing Address Confirmation

Confirm or modify the billing address.

5. Payment

Select "NDIS Account Customers" to make your order as an NDIS customer.

6. NDIS Details

  • Check the NDIS Plan Type.
  • Fill in the required information for invoicing or fund claiming.

What's Next?

Our turn! We create the invoice and send it for payment.

For NDIS Plan-Managed Customers:

Forward the invoice received from your plan manager.

For NDIS Self-Managed Customers:

You can make an instant payment and reimburse yourself later, or claim it inside your portal.

For NDIS Agency-Managed Customers:

Our team handles service booking and fund claiming.

When are NDIS Orders sent?

We wait for payment before we send things out. Some customers don't have funding, so we always wait for payment from the respective payee before sending the goods.

Please note, all NDIS Orders are assumed to be placed with authorised personnel under the client- that is why we might ask for additional information (such as the carer/therapist's name) for the order.

Orders placed with NDIS Funds that are refunded, are refunded back to the original payment method.

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